Pre-order Terms and Conditions

What is a pre-order?

A pre-order is an order for popular/sold out products that have yet to arrive in our warehouse. Hence, there will be a waiting time involved. To purchase any pre-orders, payment has to be received first and your item will be shipped out only when it becomes available.


Pre-order waiting time

The estimated date of arrival at our warehouse will be stated on the product page, subjected to possible delays. We will ship out your pre-order items within 2 to 3 working days after arrival at our warehouse.



For orders containing both pre-orders and in-stock items, in-stock items will be delivered first. When stock for all the pre-orders in your order have arrived at the warehouse, we will notify you via email to arrange for a second delivery.


Shipping fees will apply as per normal as in our Shipping Policy.




We regret to inform you that refunds due to long waiting time or change of mind is strictly prohibited.

In the rare circumstance that we cannot fulfil your pre-order item, your order for the pre-order item will be cancelled and we will process the refund promptly.